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DOAGEN

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Wednesday, April 11th 2018, 3:22pm

Unfortunately nothing really us Moderators can do in the forums than to suggest things. You may want to include the platform you are on in the future.

The part where its not showing in steam is normal. Read here for more information on that part-
"Unable to see Server listed or Connect" ARK- All platforms

Now as for why folks are not able to connect say through you could be some ideas...
Running mods? Typically if the answer is yes, the people connecting through you will take a while the first time. Also will experience host errors. This is normal.

Have them try direct connect. IE: create a shortcut like +connect IP:port
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(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
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uberjackel

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Wednesday, April 11th 2018, 3:30pm

The server is running mods yes, but they are unable to connect via out of game direct connect either. I myself am unable to connect unless I use the bootstrap tool within the web console, this is what made me think about the port 24000 being the issue. Before I migrated from the Germany datacenter, the port was the steam server port 27015 and I was able to see through my favorites list outside of ARK.

This all started happening when I migrated to the Miami datacenter and the port changed.

I can try and have my users setup a direct start option next but they should not have to connect this way right?

DOAGEN

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Wednesday, April 11th 2018, 4:48pm

Well, with all the issues with steam and wildcard, they will want to get use to Direct Connect. I use it always for my first connection to any server, and that has been the case with any host. The good news is when they use it the first time it will appear in the server list as 'survivor'. From there you can make it a favorite. Moving it from UK to US you should have received a new IP. UK has their own spaces and US and theirs.

You can also put your IP:port in HLSW and see if you can see it that way.
.:Nitrado Forum Volunteer:.

-DOA aka DOAGEN
(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
Steam: CyberGameZone
Owner/Founder of CyberGameZone / CyberGameZone.com
CyberGameZone est. yr2000
**Nitrado Partner**

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