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Vaiks

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  • »Vaiks« ist der Autor dieses Themas

Beiträge: 20

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1

Sonntag, 23. Dezember 2018, 13:54

Ordered my server 10hrs ago. Where is it????

Ten (10) hours now and my server isn't ready yet! Why?

DOAGEN

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  • »DOAGEN« ist männlich

Beiträge: 1 837

Wohnort: USA

Beruf: IT

Danksagungen: 4

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2

Sonntag, 23. Dezember 2018, 14:39

Hello,

What game? What platform?
Having this information when submitting your ticket will assist in the troubleshooting process.
Submit a ticket to Nitrado Support here: https://server.nitrado.net/usa/tickets/add

Nothing we can do in the forums. We do not have access to customer accounts.
Thank you.
.:Nitrado Forum Volunteer:.

Add me to steam friends if you like (*not for support): Search for CyberGameZone.

-DOA
(65+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
Owner/Founder of CyberGameZone / CyberGameZone.com
CyberGameZone est. yr2000
**Nitrado Partner**

Vaiks

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  • »Vaiks« ist der Autor dieses Themas

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3

Sonntag, 23. Dezember 2018, 15:06

Atlas

And I did submit a ticket. 9 hours ago.

FrostyyTheLegend

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4

Sonntag, 23. Dezember 2018, 17:20

I know we ordered yesterday afternoon. All anyones says on all server hosting is they are waiting for files to be released but if that's the case why are there existing nitrado servers live now? How did they get going?

IceAxe18

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  • »IceAxe18« ist männlich

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5

Sonntag, 23. Dezember 2018, 17:41

I've been waiting 10 hours for my new Atlas preorder , because I messed up on my first one, and got frustrated with it, and replaced it with Arc. Then I changed my mind about haveing Arc, so I preorder Atlas a second time, and here I am about 10 hours later waiting for Atlas preorder to be taken care of. I did put in a ticket in about 10 hours ago though.

Hauven

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6

Sonntag, 23. Dezember 2018, 18:41

I haven't received mine either, quite frustrating.

Vaiks

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  • »Vaiks« ist der Autor dieses Themas

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7

Sonntag, 23. Dezember 2018, 18:49

The files are there. There are 100s of dedicated servers out there, most if not all from nitrado, including the ones for the f**ing streamers.

scottydroid

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8

Sonntag, 23. Dezember 2018, 19:21

Also Atlas ... take caution guys,

I was told my 6x 50 slot servers were ready BUT THEY DO NOT WORK!

I have them configured properly, tickets were submitted yesterday.

They are stuck in a restart loop, there does not appear game files, and there is no way to reinstall the game on the server since the 'Reinstall' function does not work.

What does work? The timer ticking down on the remaining time for the servers.

So I am paying for servers that do not work ... not happy.

IceAxe18

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9

Sonntag, 23. Dezember 2018, 21:37

Also Atlas ... take caution guys,

I was told my 6x 50 slot servers were ready BUT THEY DO NOT WORK!

I have them configured properly, tickets were submitted yesterday.

They are stuck in a restart loop, there does not appear game files, and there is no way to reinstall the game on the server since the 'Reinstall' function does not work.

What does work? The timer ticking down on the remaining time for the servers.

So I am paying for servers that do not work ... not happy.
These directions might help ya:

If your server does not start, please check if it is correctly configured as the "home server" of your cluster. This can be done under "Dashboard" -> "configure your cluster". Click on the first field with the house symbol and select the server. Then save and start the server.Â

scottydroid

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10

Sonntag, 23. Dezember 2018, 21:40

If your server does not start, please check if it is correctly configured as the "home server" of your cluster. This can be done under "Dashboard" -> "configure your cluster". Click on the first field with the house symbol and select the server. Then save and start the server.Â
I have already done this, and have reset it and retried this multiple times. Thank you but this is not the solution to my problem.


DarkskyNL

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  • »DarkskyNL« ist männlich

Beiträge: 22

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11

Montag, 24. Dezember 2018, 15:09

I think it,s something with the Nitrado server both main and expansion server listed on the buy page.

In theory, you need 1 main and 3 expansion servers


I ordered an official expansion server to test it out for my main server and it,s still in pre-order.

https://imgur.com/a/d3M7P2K
Server owner of Atlas Darksky Horizon https://server.nitrado.net/dut/s/darksky

Dieser Beitrag wurde bereits 3 mal editiert, zuletzt von »DarkskyNL« (24. Dezember 2018, 15:15) aus folgendem Grund: Add Image