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Vaiks

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1

Sunday, December 23rd 2018, 1:54pm

Ordered my server 10hrs ago. Where is it????

Ten (10) hours now and my server isn't ready yet! Why?

DOAGEN

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Location: USA

Occupation: IT

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2

Sunday, December 23rd 2018, 2:39pm

Hello,

What game? What platform?
Having this information when submitting your ticket will assist in the troubleshooting process.
Submit a ticket to Nitrado Support here: https://server.nitrado.net/usa/tickets/add

Nothing we can do in the forums. We do not have access to customer accounts.
Thank you.
.:Nitrado Forum Volunteer:.

-DOA aka DOAGEN
(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
Steam: CyberGameZone
Owner/Founder of CyberGameZone / CyberGameZone.com
CyberGameZone est. yr2000
**Nitrado Partner**

Vaiks

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3

Sunday, December 23rd 2018, 3:06pm

Atlas

And I did submit a ticket. 9 hours ago.

FrostyyTheLegend

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4

Sunday, December 23rd 2018, 5:20pm

I know we ordered yesterday afternoon. All anyones says on all server hosting is they are waiting for files to be released but if that's the case why are there existing nitrado servers live now? How did they get going?

IceAxe18

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5

Sunday, December 23rd 2018, 5:41pm

I've been waiting 10 hours for my new Atlas preorder , because I messed up on my first one, and got frustrated with it, and replaced it with Arc. Then I changed my mind about haveing Arc, so I preorder Atlas a second time, and here I am about 10 hours later waiting for Atlas preorder to be taken care of. I did put in a ticket in about 10 hours ago though.

Hauven

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6

Sunday, December 23rd 2018, 6:41pm

I haven't received mine either, quite frustrating.

Vaiks

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7

Sunday, December 23rd 2018, 6:49pm

The files are there. There are 100s of dedicated servers out there, most if not all from nitrado, including the ones for the f**ing streamers.

scottydroid

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8

Sunday, December 23rd 2018, 7:21pm

Also Atlas ... take caution guys,

I was told my 6x 50 slot servers were ready BUT THEY DO NOT WORK!

I have them configured properly, tickets were submitted yesterday.

They are stuck in a restart loop, there does not appear game files, and there is no way to reinstall the game on the server since the 'Reinstall' function does not work.

What does work? The timer ticking down on the remaining time for the servers.

So I am paying for servers that do not work ... not happy.

IceAxe18

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9

Sunday, December 23rd 2018, 9:37pm

Also Atlas ... take caution guys,

I was told my 6x 50 slot servers were ready BUT THEY DO NOT WORK!

I have them configured properly, tickets were submitted yesterday.

They are stuck in a restart loop, there does not appear game files, and there is no way to reinstall the game on the server since the 'Reinstall' function does not work.

What does work? The timer ticking down on the remaining time for the servers.

So I am paying for servers that do not work ... not happy.
These directions might help ya:

If your server does not start, please check if it is correctly configured as the "home server" of your cluster. This can be done under "Dashboard" -> "configure your cluster". Click on the first field with the house symbol and select the server. Then save and start the server.Â

scottydroid

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10

Sunday, December 23rd 2018, 9:40pm

If your server does not start, please check if it is correctly configured as the "home server" of your cluster. This can be done under "Dashboard" -> "configure your cluster". Click on the first field with the house symbol and select the server. Then save and start the server.Â
I have already done this, and have reset it and retried this multiple times. Thank you but this is not the solution to my problem.


DarkskyNL

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11

Monday, December 24th 2018, 3:09pm

I think it,s something with the Nitrado server both main and expansion server listed on the buy page.

In theory, you need 1 main and 3 expansion servers


I ordered an official expansion server to test it out for my main server and it,s still in pre-order.

https://imgur.com/a/d3M7P2K
Server owner of Atlas Darksky Horizon https://server.nitrado.net/dut/s/darksky

This post has been edited 3 times, last edit by "DarkskyNL" (Dec 24th 2018, 3:15pm) with the following reason: Add Image


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