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Adam301

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  • "Adam301" started this thread

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1

Sunday, December 23rd 2018, 8:22pm

Server purchased yesterday, but web interface not loading/installing

Hi,

I bought a gameserver for Minecraft PC mods yesterday and left it overnight to install as it seemed to be taking a long time. I checked this morning and it still seems to be trying to install the web interface for the server and I cannot access anything (I can't even seem to cancel the server).

I have submitted a support ticket 9 hours ago, but have not had a response back.

Is there anything else I can do to resolve this issue quicker?

Thanks,
Adam

DOAGEN

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  • "DOAGEN" is male

Posts: 2,057

Location: USA

Occupation: IT

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Sunday, December 23rd 2018, 8:43pm

Sorry that you are having an issue. Thank you for submitting a ticket. That is really the best way to get an answer as we do not have access to servers nor account information.

Under normal circumstances ticket are worked rather quickly. However with the recent rather large release of a new game the tickets will be delayed. Plus it is the holiday weekend. They will get to it. When? I do not have any clue.
Sorry
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Adam301

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  • "Adam301" started this thread

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3

Monday, December 24th 2018, 4:48pm

Everything seems to be up and running now.

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