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  • "CookiezYT" started this thread

Posts: 1

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Sunday, February 3rd 2019, 7:10pm

[Minecraft] Server failing to connect/Web host down?

I'm unable to connect to my server, and whenever I try to access my web interface, it gives
me the "Hostsystem not ready or offline, please try again later." error message and tells me to contact support. I've done so, however, I've been having recently terrible communication with them to where I'm not getting responses to my support tickets within 6-7 days. If I'm paying for a server that is slowly ticking down, I'm confused as to why they aren't crediting hours back to me for taking so long to resolve issues.
I'm coming on here in hopes that someone knows what is going on/can attest/explain the terrible support recently. If this continues I've no choice but to not renew and go with a different, better hosting service for less money. Unacceptable.



  • "DOAGEN" is male

Posts: 2,057

Location: USA

Occupation: IT

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Friday, February 15th 2019, 7:37pm


Moderators are cleaning up the forum posts.

If you are still having issues and have not already please submit a ticket to Nitrado Support.
Here is the link:

Tickets are worked on in the order in which they are received. Make sure you add as much detail as you can when submitting.
Forum Moderators do not have access to servers, accounts or billing.

thank you.
.:Nitrado Forum Volunteer:.

(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
Steam: CyberGameZone
Owner/Founder of CyberGameZone /
CyberGameZone est. yr2000
**Nitrado Partner**

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