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Kodacan

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Sunday, October 25th 2015, 6:04am

Server Unavailable

Was on server playing, it stopped. Waited to see if it was a update. Went to Web interface , server was stopped. Started Server, server says it is started but there is no name in server status, the name is blank, the ip address is there, and no one online, no one can connect, error says server is not responding. Have restarted it 3 times, shut it down for 30 mins and restarted still no joy. What other options are open?

Rumpelstilchen

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Sunday, October 25th 2015, 7:47am

Hello Kodacan,
have you isntaledsome mods ? when yes please watch in the steam workgroup (http://steamcommunity.com/app/346110/workshop/) and look is your mod updatet when not please try to do folow steps.

First stop the Server.
then connect to your server whit ftp and make a backup from all files how it works you can read ist here : https://wiki.nitrado.net/en/FTP_-_Filezilla.

when you did it go to the folder :"arkse/ShooterGame/Saved/SavedArks/" there you found a file whit name TheIsland_a Date_ a Time_ark (for example TheIsland_25.10.2015_05.23.22.ark).
then rename TheIsland.ark to TheIsland_Backup.ark and a file what looks like that TheIsland_25.10.2015_05.23.22.ark rename it in TheIsland.ark .
When you did this start the server again and try to connect after a couple of time.

Remember make all time a Backup from all files and stop the server bevor you make any changes on the server.

sometimes crash a worldfile and that is the resson wy the server starting not again.

Please let me know thats helps

Kodacan

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Sunday, October 25th 2015, 4:33pm

Rumpelstilchen , tried your option but no success, so am going to do a restore of a major backup from master list from day before and see if we have better luck. Will advise.

Update: The restore backup did not work, the server is now stuck @ restarting for the past 2 hours, I cannot start/stop the server. The server is hung.

Update 2 (Today, 6:17pm): Filed support ticket for help

Update 3 (Today, 7:45pm) : No change, server still down, no response from support

Update 4 (Today, 9:12pm) : Tried a timed server restart ---- Sun, 25 Oct 2015 16:00:01 -0400 arkse Server restart requested (Daily Restart) , still stuck on server restarting, server still down

Update 5 (Today, 11:41pm) : Support auto reply email arrived can be 24 hr.s before they reply. Server still stuck on restarting, server still down.

Last Update (Today, 5:44am) : Support emailed if I have a problem, I said yes. Server still down. We have decided to go with another company.

This post has been edited 13 times, last edit by "Kodacan" (Oct 26th 2015, 5:46am) with the following reason: update


thestardawg

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Wednesday, October 28th 2015, 1:52pm

Same issue. Server doesn't work. Getting ripped off.

KingDome24

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Wednesday, October 28th 2015, 1:56pm

@thestardawg
Additionally it would be great if you would only post your problem in one thread instead of four.
Every post gets read and answered and to answer four different posts about the same problem is a little bit redundant.

Kind regards,
KingDome24
Wenn ich geholfen hab, freu ich mich über eine Danksagung.

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