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ElektroVodka

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41

Wednesday, June 15th 2016, 8:33pm

taking so long
The carrier is currently splicing in new Fibre lines in London, ETA on the carrier lines being back up are between 30 minutes to an hour now.

To give you an impression on what's broken i'll add a picture of the actual broken Fibre line.


Please be patient, this is not in Nitrado's control.

Half of London has no internet at all so it's quite the job to get it all back online.

Edit:

New ETA on the carrier lines (This does not mean Nitrado will regain access at the exact same time)

"By JISC Major incidents Twitter:

London Region - Revised ETR is 21:30 BST tonight. Further updates to follow."

To keep track of it yourself take a look on their twitter which can be found on the following URL.
https://twitter.com/jiscmi

This post has been edited 2 times, last edit by "ElektroVodka" (Jun 15th 2016, 8:42pm)


fabiusbile

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Wednesday, June 15th 2016, 9:00pm

I understand the incident is not in Nitrado's control but if they had released this information to begin with and not waited for another user to do so, we all might have a bit more patience.

ElektroVodka

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43

Wednesday, June 15th 2016, 9:15pm

I understand the incident is not in Nitrado's control but if they had released this information to begin with and not waited for another user to do so, we all might have a bit more patience.
They did release multiple updates throughout the day, however they had no information as to what caused this.
Nitrado in this case is "just" a client like you are, and they rely on input from their UK based host.
And with their host keeping them in the dark they had no solid evidence to hand over to their clients.

Lying is a not done in client contacts like this, so it's better not to say anything besides that their engineers are working on it.

I do however understand your frustration, and i bet that Nitrado will take proper action to compensate for the time that got lost during this outage.

Trust me when i say that not much people have experienced an outage on this scale before.

lilmoo90

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Thursday, June 16th 2016, 3:21am

There's another thread that says; There has been internet wires cut by accident in roadworks in London, they're in the processes of fixing them, potentially fixed them and they're reconnecting asap :) They posted a twitter feed to follow, https://twitter.com/jiscmi It seems from the last post (as of 2am) as though they're fixed and starting to reconnect. The Nitrado servers will need a bit of time after its all reconnected too. So hopefully not too much longer :S Im getting Ark withdrawals haha! xD Been waiting all day :(

Edit: Haha didnt see the other post xP sorry! ^_^ Must of missed the other pages :S idk! :P

ElektroVodka

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Thursday, June 16th 2016, 11:06am

There's another thread that says; There has been internet wires cut by accident in roadworks in London, they're in the processes of fixing them, potentially fixed them and they're reconnecting asap :) They posted a twitter feed to follow, https://twitter.com/jiscmi It seems from the last post (as of 2am) as though they're fixed and starting to reconnect. The Nitrado servers will need a bit of time after its all reconnected too. So hopefully not too much longer :S Im getting Ark withdrawals haha! xD Been waiting all day :(

Edit: Haha didnt see the other post xP sorry! ^_^ Must of missed the other pages :S idk! :P

Hah, you don't have to be sorry for being human! We're known for making mistakes :P

azard

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Thursday, June 16th 2016, 1:09pm

My servers back up :) thx for the updates everyone

ElektroVodka

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47

Thursday, June 16th 2016, 1:32pm

Awesome! have fun guys!

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