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chazmcspaz

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  • "chazmcspaz" started this thread

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1

Saturday, August 18th 2018, 1:46pm

Ark Xbox, Could not retrieve address

I cannot log into my ark Xbox server this morning. Error message states; Joining Failed Could not retrieve address.

John_Baumb

Nitrado Employee

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Saturday, August 25th 2018, 1:25am

Sadly, this error has been popping up more frequently lately, it is advised that you contact support, but not before some basic troubleshooting steps:

  1. Have you restarted your server?
  2. Have you completely exited the ARK: SE app on your Xbox (/PS4)?
  3. Have you hard restarted your Xbox/PS4?
  4. Have you made any recent changes to the server? Perhaps consider reverting them and restarting the service again.
  5. Please consider the internet connection you are connecting from, having multiple consoles connecting from the same internet connection can sometimes cause strange issues, consider a full network restart (unplug it and plug it back in).


If the issue persists, please write us a support ticket:
http://nitra.do/support

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