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china76

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1

Sunday, February 3rd 2019, 3:41am

Server still NOT RESPONDING!!!

My PS4 Rag server has been down for almost 48 hrs. Ever since the update. I keep getting the same generic response from Nitrado Support. I've tried several backups, nothing. It won't start or stop. Just in limbo. I'm beyond pissed. Either get it fixed or refund my money.

DOAGEN

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Sunday, February 3rd 2019, 3:45am

Hello,

Sorry that you are having issues still. If you have not already, please contact Nitrado Support either by creating a ticket or calling them on skype.
Forum Moderators do not have access to customer account, servers or billing.

Sounds like you have tried all the things we would normally suggest in the forum. Maybe others in the Community Forum might share what has worked for them.

Sorry.
.:Nitrado Forum Volunteer:.

-DOA aka DOAGEN
(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
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wellaintthatfunny

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Sunday, February 3rd 2019, 3:47am

It will be a long while before they respond china. I've not gotten a response from nitrado either.

china76

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Sunday, February 3rd 2019, 6:28am

I keep getting the same generic response. I've got an active ticket with support. They just keep saying to restore 1/30 server backup. It's stuck on it. WTF?! Just let me shut down the server already.

hellman1966

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Wednesday, February 6th 2019, 8:58pm

I keep getting the same generic response. I've got an active ticket with support. They just keep saying to restore 1/30 server backup. It's stuck on it. WTF?! Just let me shut down the server already.
Hi guys. I've had the same "not responding" message since Sunday 3rd Feb. Although I can turn the server on and off, seemingly. Seeing China76's post here I just restroed the 30/1 server backup and bingo, server has appeared in my Steam favorites. Took about 15 minutes for the server to load, then 10 to appear on Steam. I'm connecting now so will post if successful. But seems to be loading fine!

EDIT....Yep, working fine. I just refreshed my dashboard a few times and it let me shut down the server and restore the 1/30 backup. I'll post again any changes.

Cheers, Wolf.

This post has been edited 1 times, last edit by "hellman1966" (Feb 6th 2019, 10:23pm)


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