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DanRyder87

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  • "DanRyder87" started this thread

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1

Sunday, February 17th 2019, 9:49pm

Upgraded to 32 slots now cant start the server

Hello, I shut my server down then i upgraded the slots to 32 via xbox app. I then went into expert mode and changed the player count to 32 like i was told.

However now, i click start server and it will say "server is restarting" for a few minutes, then instantly switch to "server is shutting down" and then it has the start server button again. This is literally all i can do. I called nitrado who told me they are going to move hardware and to wait half an hour. I actually waited an hour, however its still doing it and now Nitrado are closed and im stuck.

I got alot of players wanting to play who donated and i feel terrible that they cannot play

DanRyder87

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2

Tuesday, February 19th 2019, 3:49pm

Issue still has not been fixed. Have been down a server for nearly 48 hrs with no update from Nitrado as to whats wrong or what is being done. This is shoddy customer service. To top it off the customer service reps seem to get an attitude and become quite rude for calling and asking for updates.

DOAGEN

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  • "DOAGEN" is male

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Tuesday, February 19th 2019, 4:46pm

Could have been due that is was a holiday weekend? Not sure. Only support can assist you.
Moderators do not have access to accounts or servers. Hopefully they get to it today.
.:Nitrado Forum Volunteer:.

-DOA aka DOAGEN
(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
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