You are not logged in.

  • Login
Bitte besucht unser neues Forum unter https://forum.nitrado.net | Please visit our new Forum at https://forum.nitrado.net

Dear visitor, welcome to Nitrado.net Prepaid Gameserver Community-Support - Archiv. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.

jpoblocki77

User / Kunde

  • "jpoblocki77" started this thread

Posts: 1

  • Send private message

1

Wednesday, March 8th 2017, 9:12pm

Wrong server ordered.

I accidentally ordered the wrong game server and am unable to upgrade / switch game thru the interface. How can I obtain a refund to my ACCOUNT WALLET??

I already went and reordered the proper ark server. I accidentallyed ordered a 7 days to die server,. I cannot seem to find a email adress anywhere

Drakexz

Moderator

Posts: 2,126

Thanks: 18

  • Send private message

2

Thursday, March 9th 2017, 7:08am

@jpoblocki77

Please contact the support. They might be able to cancel the order.
https://server.nitrado.net/eng/tickets/add

Changing the game on an existing server is quite easy. You can do it either via the overview or directly from the webinterface.





Quoted

Phone Hotline

DE: +49 (0) 721 7540 44 44
daily 10:00 - 21:00 (CET)
TR: +90 (312) 236 47 11
daily 12:00 - 18:00 (EET)
US: +1 775-391-8580
daily 2:00pm - 6:30pm (PST)
Please ask your phone provider for the exact cost. US number is a standard landline number in Reno, NV.

Call for free with Skype (only phone call, no chat)
Skype: nitrado.net daily 10:00 - 21:00 (CET)
Skype: nitrado-usa daily 2:00pm - 6:30pm (PST)


Supportanfragen via PM kann ich leider nicht beantworten. Erstelle bitte einen eigenen Thread im passenden Forenbereich.

Halung

User / Kunde

Posts: 2

  • Send private message

3

Thursday, March 9th 2017, 6:12pm

Hey!

I too ordered the wrong server, but when i click on "change game" the game i want to install (ARK survival Evolved) is not listed (Public Basic Server).
Any Idea why its not there?

Drakexz

Moderator

Posts: 2,126

Thanks: 18

  • Send private message

4

Thursday, March 9th 2017, 7:15pm

As shown on the following page, ARK is not supported on the "Public Server Basic".
https://server.nitrado.net/eng/servicety…#tab-gameserver
You need at least the "Public Server".

You can up or downgrade the server from your "my services" area.
Supportanfragen via PM kann ich leider nicht beantworten. Erstelle bitte einen eigenen Thread im passenden Forenbereich.

Bitte besucht unser neues Forum unter https://forum.nitrado.net| Please visit our new Forum at https://forum.nitrado.net