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Rvanderm66

User / Kunde

  • "Rvanderm66" started this thread

Posts: 2

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1

Friday, December 14th 2018, 7:34pm

server dont work

Is it possible to get support or do you just take the money and run

DOAGEN

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  • "DOAGEN" is male

Posts: 2,057

Location: USA

Occupation: IT

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2

Friday, December 14th 2018, 11:11pm

Hello,

Multiple ways for support.

(1) Looking for Community Support, you post here in the forums.
(2) Having Billing or server hardware issues, you can create a ticket to Nitrado Support or call them on Skype.
Here is the link: https://server.nitrado.net/usa/tickets/add

They work tickets in the order in which they are received. Tickets at times may be delayed.
.:Nitrado Forum Volunteer:.

-DOA aka DOAGEN
(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
Steam: CyberGameZone
Owner/Founder of CyberGameZone / CyberGameZone.com
CyberGameZone est. yr2000
**Nitrado Partner**

dchippie

User / Kunde

Posts: 8

Location: East Sussex ,England

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3

Thursday, December 20th 2018, 12:19pm

im having the same problem . How long does it take for ( support ) to reply to a ticket ?
I paid for a Eco server and its never worked from the start , server keeps restarting then closes and restarts and closes , and NO reply from support yet , Yet they have my money for the server .

dchippie

User / Kunde

Posts: 8

Location: East Sussex ,England

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4

Sunday, December 23rd 2018, 6:03pm

Eco server restarting and stopping

I ordered a server for Eco and from the moment it started it stopped and then restarted and stopped and that's all its doing , opened a ticket and after 24 hours of no reply from support I then asked for a refund . I then get a message asking why I want a refund ( nothing was said about the server not working ) and now im still waiting . From day one I haven't been able to play on the server and not getting any help from the support team.
I wont be using Nitrado anymore and they are a complete waste of time and money :(

tris2n

User / Kunde

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5

Wednesday, January 2nd 2019, 3:06pm

I thought it was just me that was happening too, my new The Forest server is doing exactly the same thing, starting and then stopping (and I can't connect to it for the short time it is up). Sounds like they have some pretty serious backend issues at the moment. Be useful if they put a post up about it though, stop everyone thinking they are alone.

he8dshot

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6

Friday, January 4th 2019, 8:19am

I had the same issue and managed to resolve my problem by first installing another game, then uninstalling said game and re-installing The Forest.

DOAGEN

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7

Friday, January 4th 2019, 5:06pm

Closing thread since the original poster hasnt responded in a couple of weeks so the assumption its resolved.
If any of the other folks are still having issues, please contact Nitrado Support by creating a ticket.
Here is the link: https://server.nitrado.net/eng/tickets/add

Thank you.
.:Nitrado Forum Volunteer:.

-DOA aka DOAGEN
(250+ Atlas hrs, 3000+ ARK hrs, 200+ Conan hrs)
Server hosting, Config edits, Player/Gamer
Steam: CyberGameZone
Owner/Founder of CyberGameZone / CyberGameZone.com
CyberGameZone est. yr2000
**Nitrado Partner**

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