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Chiyo123

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  • "Chiyo123" started this thread

Posts: 3

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1

Tuesday, March 22nd 2016, 5:00pm

Server problem

Hi my vent server is showing as up as far as im aware was working fine yesterday but today can't get connected at all i've tried to restart but still no luck

Chiyo123

User / Kunde

  • "Chiyo123" started this thread

Posts: 3

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2

Thursday, March 31st 2016, 5:53am

So my server is still not working so now it has been down since the 20th and it runs out in 19 hours no one has contacted me despite putting in a support ticket only reply i recieved was it will be forwarded to the appropriate department... So if i do not get any sort of reply and reimburstment for the loss time i think i'll be moing to a new host this is totally unacceptable worst support service i have ever experienced...

esplace

Nitrado Mitarbeiter

Posts: 165

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Wednesday, April 20th 2016, 10:45am

Hello Chiyo123,

Basically, not every request can be solved within a few hours. In this cause, there was a technical difficulty. Of course, we solve the requests as quickly as possible. If there is a technical difficulty we normally extend the service for the time the service wasn't available of course. Please excuse the inconveniences.

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